Refund policy

Company Particulars

Registered name: Grrowl Nutrition Brands (Pty) Ltd

Registration number: 2021/672012/07

Trading and physical address: Unit 6 & 7 City Deep Mini Park, 120 – 124 Outspan Road, City Deep, Johannesburg, South Africa

Telephone: +27 60 789 6495 / +27 76 185 2844

Email: info@grrowl.co.za

Website: www.grrowl.co.za

Last updated: 31 August 2026

1. Overview

This policy explains when you may cancel an order, return a product and obtain a refund, and how to go about it. It applies in addition to your rights under the Consumer Protection Act 68 of 2008 ("CPA") and the Electronic Communications and Transactions Act 25 of 2002 ("ECTA") and does not limit those rights.

2. Cancelling before dispatch

You may cancel an order at any time before it is dispatched by emailing us at info@grrowl.co.za with your order number. If payment has already been taken, we will refund you in full.

3. Cooling-off period (section 44 of ECTA)

Because you are buying online, you may cancel your order without reason and without penalty within seven (7) days after the date you receive the products. To do so, email us at info@grrowl.co.za within that period and return the products to us unused, unopened and in their original, sealed packaging. We will refund the purchase price within thirty (30) days of the cancellation. You are responsible for the cost of returning the products to us. This right does not apply to products that, once unsealed, cannot be returned for reasons of health, hygiene or food safety.

4. Defective, damaged or incorrect products

If a product arrives damaged, is defective, has expired or is not what you ordered, please notify us within seven (7) days of delivery, with your order number and photographs of the product and packaging. We will arrange collection at our cost and, at your election, replace the product or refund you in full. In line with section 56 of the CPA, you may return a product that is defective or does not match its description within six (6) months of delivery and choose a repair, replacement or refund.

5. Returns that are not accepted

For health, hygiene and food-safety reasons we cannot accept the return of consumable products that have been opened, unsealed, part-used or stored outside the conditions stated on the label, unless the product is defective or has expired. We also cannot accept returns of products damaged through misuse, or products returned without proof of purchase.

6. How to return a product

Email info@grrowl.co.za with your order number and reason for return. We will confirm the return method and, where applicable, arrange collection. Please do not send products back before receiving our confirmation. Returns may also be delivered to Unit 6 & 7 City Deep Mini Park, 120 – 124 Outspan Road, City Deep, Johannesburg, by prior arrangement.

7. Refunds

Approved refunds are made to the original payment method through Payfast. Refunds are processed within thirty (30) days of us receiving and inspecting the returned product, and the funds may take a further three to five business days to reflect, depending on your bank. We do not refund the original delivery charge unless the return is due to our error or a defective product. We do not issue cash refunds.

8. Cancellation by us

We may cancel an order if the product is unavailable, if there has been a pricing or description error, or if we suspect fraud. If we cancel, we will notify you and refund you in full.