Terms of service

Company Particulars

Registered name: Grrowl Nutrition Brands (Pty) Ltd

Registration number: 2021/672012/07

Trading and physical address: Unit 6 & 7 City Deep Mini Park, 120 – 124 Outspan Road, City Deep, Johannesburg, South Africa

Telephone: +27 60 789 6495 / +27 76 185 2844

Email: info@grrowl.co.za

Website: www.grrowl.co.za

Last updated: 31 August 2026

1. Introduction

These Terms and Conditions govern your use of the Grrowl Nutrition Brands (Pty) Ltd website (the "Website") and any purchase of products from us. By browsing the Website or placing an order, you agree to be bound by these Terms and Conditions. If you do not agree to them, please do not use the Website. In these Terms and Conditions, "we", "us" and "Grrowl" mean Grrowl Nutrition Brands (Pty) Ltd, and "you" means the person browsing the Website or placing an order.

2. Electronic communications and legal framework

These Terms and Conditions constitute an electronic transaction under the Electronic Communications and Transactions Act 25 of 2002 ("ECTA"), and nothing in them is intended to limit or exclude any right you may have under the Consumer Protection Act 68 of 2008 ("CPA") where that Act applies to you. Where any provision conflicts with a right you have under the CPA or ECTA, that right prevails.

3. Products, descriptions and availability

We sell nutrition and related consumer products. We take reasonable care to describe our products, prices and images accurately, but product packaging, formulations and images may change from time to time. All orders are subject to availability. If a product you have ordered is not available, we will contact you and offer you the choice of a substitute product, a back-order, or a full refund of the amount paid for that product.

4. Prices and payment

All prices are quoted in South African Rand (ZAR) and include VAT at the prevailing rate unless expressly stated otherwise. Prices exclude delivery charges, which are calculated and displayed at checkout before you confirm your order. We reserve the right to correct any pricing error before dispatch; if a price error is discovered after you have placed an order, we will contact you and you may confirm the order at the corrected price or cancel it for a full refund.

Payments are processed by Payfast (Pty) Ltd. We do not receive, process or store your full card details. Your payment is subject to Payfast's own terms and security procedures. An order is only accepted once payment has been authorised and we have sent you an order confirmation.

5. Conclusion of the contract

Your order is an offer to purchase. Automated acknowledgement of your order does not constitute acceptance. A binding sale comes into existence only when we confirm the order and dispatch the products to you.

6. Delivery

Delivery is governed by our Shipping and Delivery Policy, which forms part of these Terms and Conditions. Risk in and ownership of the products passes to you on delivery to the address you supplied.

7. Returns, refunds and cancellations

Returns, refunds and cancellations are governed by our Refund and Cancellation Policy, which forms part of these Terms and Conditions and sets out your rights under the CPA and ECTA.

8. Use of the Website

You may not use the Website for any unlawful purpose, attempt to gain unauthorised access to any part of it, introduce any malicious code, or copy, scrape or reproduce its content for commercial purposes without our written consent. We may suspend or terminate your access if you breach these Terms and Conditions.

9. Intellectual property

All trade marks, logos, product names, text, images and other content on the Website are owned by or licensed to Grrowl and are protected by South African and international intellectual property law. No right or licence is granted to you other than to view the Website for the purpose of purchasing our products.

10. Product use, health information and disclaimers

Information on the Website about our products is provided for general information only and does not constitute medical, dietary or health advice. Our products are not intended to diagnose, treat, cure or prevent any disease. You should consult a qualified healthcare practitioner before using any nutritional supplement, particularly if you are pregnant or breastfeeding, are under 18, have a medical condition, or are taking prescribed medication. Always read the label and use the product only as directed.

11. Limitation of liability

To the maximum extent permitted by law, and save for any liability that cannot be excluded under the CPA, we are not liable for any indirect, incidental or consequential loss arising from your use of the Website or the products, and our total liability arising from any order is limited to the amount you paid for that order. Nothing in these Terms and Conditions excludes our liability for death or personal injury caused by our negligence, for fraud, or for any liability that may not lawfully be excluded.

12. Privacy

We process your personal information in accordance with our Privacy Policy and the Protection of Personal Information Act 4 of 2013 ("POPIA").

13. Changes to these Terms and Conditions

We may amend these Terms and Conditions from time to time by posting an updated version on the Website. The version in force at the time you place an order applies to that order.

14. Governing law and dispute resolution

These Terms and Conditions are governed by the laws of the Republic of South Africa. Please contact us first at info@grrowl.co.za so that we can attempt to resolve any complaint. If a dispute cannot be resolved, you may refer it to the National Consumer Commission or an accredited consumer ombud, or to the courts of the Republic of South Africa, which we both consent to the jurisdiction of.

15. General

If any provision of these Terms and Conditions is found to be unenforceable, the remaining provisions continue in force. Our failure to enforce any right is not a waiver of that right.