Shipping policy

Company Particulars

Registered name: Grrowl Nutrition Brands (Pty) Ltd

Registration number: 2021/672012/07

Trading and physical address: Unit 6 & 7 City Deep Mini Park, 120 – 124 Outspan Road, City Deep, Johannesburg, South Africa

Telephone: +27 60 789 6495 / +27 76 185 2844

Email: info@grrowl.co.za

Website: www.grrowl.co.za

Last updated: 31 August 2026

1. Where we deliver

We deliver to physical street addresses in the Republic of South Africa. We do not deliver to post office boxes and we do not ship internationally.

2. Order processing

Orders are processed once payment has been authorised by Payfast. Orders placed on business days before 12:00 (noon) are usually processed the same day; orders placed after that time, or on weekends or public holidays, are processed on the next business day.

3. Delivery times

Estimated delivery times from dispatch are: main centres three (3) to five (5) business days; outlying and regional areas five (5) to seven (7) business days. These are estimates and are not guaranteed. Delivery may be delayed by circumstances beyond our control, including courier delays, load-shedding, adverse weather or public holidays. If delivery is likely to be materially delayed, we will contact you and you may elect to wait or cancel the order for a full refund.

4. Delivery charges

Delivery is free to addresses in Gauteng and the Western Cape. Delivery to all other areas in South Africa costs R80 (including VAT) per order. The delivery charge that applies to your address is displayed at checkout before you confirm and pay.

5. Tracking

Once your order has been dispatched, we will send you a tracking number and courier details by email so that you can follow your delivery.

6. Receiving your delivery

Someone must be available at the delivery address during business hours to receive and sign for the order. Please check the parcel on receipt and report any visible damage to the courier and to us within 24 hours. If delivery cannot be completed because no one is available or the address details supplied are incorrect, the courier will attempt redelivery and a further delivery charge may apply.

7. Risk and ownership

Risk in and ownership of the products passes to you upon delivery to the address you provided.

8. Non-delivery

If your order has not arrived within thirty (30) days of dispatch, please contact us at info@grrowl.co.za with your order number and we will trace it with the courier. If the order is confirmed lost, we will replace it or refund you in full.